We here at Express Vets are taking the Coronavirus, COVID-19 very seriously. We understand that we are the health care providers for your beloved pets, and we need to keep our doors open during this difficult time. We take this responsibility very seriously. Because of this, we wanted to share with all of you some of the things we are doing to keep ourselves and our clients protected.
We are asking that when you arrive for your appointment, you remain in your vehicle and give us a call to let us know that you have arrived. We are letting one client in with each patient at this time. We appreciate your compliance with wearing your mask over your mouth and nose at all times while in our facility and maintaining a minimum of 6 feet distance. The staff will let you know when you will be able to come into the lobby with your pet. You will be asked to remain in the lobby or placed in an examination room where an assistant will come to speak with you regarding your pet’s medical history and reason for their visit. Your pet will then be brought into the treatment area to have their procedures performed and we ask that you remain seated. The doctor will bring your pet out to you and discuss their findings and recommendations. You will then be able to complete your transaction at the front desk.
You will notice our staff wearing masks and maintaining a 6-foot social distance to the best of their ability. We are disinfecting and wiping down areas that are commonly touched and our staff is instituting a wash in and wash out policy between each appointment. This will also include the front desk; we are doing everything we can to limit contact between our staff and clients. Credit Card terminals will be left on the counter so the client can insert their own card and the machine will be wiped down after each transaction.
We are also requesting that any client suffering from upper respiratory symptoms not enter our office, we can always arrange a drop off and we can collect the history via the phone. Unfortunately, we will also be requesting that there be no shaking of hands when we greet each other.
We hope this gives you some degree of comfort knowing that we are doing everything in our power to serve our clients and our pets during this challenging time.
Dr. Lyn Lewis,